The SER Travel Difference

Years ago the internet changed vacation planning forever. Technology has certainly made the early stages of planning a vacation easier. Want a price? Click. Want another destination? Click. But then what?
At SER Travel, we believe the very best vacation experiences promise more than any online booking engine alone can deliver. Technology will take you part of the way, but there are limits only real human interaction can overcome. At SER Travel, we combine the ease of online search with the element of human touch, expertise, support, and value so you connect with people, places, and cultures on a deeper, more personal level. Plus, with the SER Global Traveler™ you’ll have access to exclusive deals and extras that we’ve secured with top travel companies so you receive the very best value.

Reputation. Our founder dedicated over 45 years to delivering quality vacation experiences at the very best value for travelers worldwide. When it comes to choosing travel company you can trust – you can count on the SER Travel group.   At SER Travel we combine the ease of online search, with the expertise and personalized service of Independent Vacation Planners, plus secure exclusive deals and extras so you get more out of every vacation.

We can say: SER Travel….., beyond the Web

NO SER TRAVEL FEES

Book, change, or cancel your cruise or tour without paying any SER Travel fees.

CRUISE LINE OR TOUR OPERATOR FEES MAY APPLY.
Stop Paying Fees! Nobody likes paying extra fees when going on vacation. Like the airlines do, many cruise lines, tour companies, traditional travel agencies, and online travel websites charge fees. At SER Travel, we won’t add any extra fees to book, change, or cancel your cruise or tour when you book with us. That’s right – award-winning travel planning services at no added cost! When combined with other SER Travel Advantages such as our exclusive travel deals and Low Price Guarantee, we are able to help you get more out of every vacation moment.

Freedom from extra fees… It’s all part of the SER Travel Advantages

TERMS AND CONDITIONS
No SER Travel fees to book, change, or cancel your cruise or tour! Cruise line or tour operator fees along with government taxes and fees may apply.

  • Please contact an SER Travel Specialist to see what offers may be applicable on your desired departure date.
  • No SER Travel Fees refers to booking, changing, or canceling your cruise or tour without paying any SER Travel fees. Cruise line or tour operator fees along with government taxes and fees may apply.
Prices listed are in U.S. dollars and are cruise only or land only for tour, per person, based on double occupancy, and subject to availability at time of booking.

LOW PRICE GUARANTEE
Our pricing is updated constantly to ensure you get the best price available online or at your destination
— 100% guaranteed! What’s more, SER Travel is committed to showing you the ‘honest price’ on our website
— which is why we never lead in with child prices (unlike some of our competitors) and why we always include local taxes in our pricing.
SER Travel Low Price Guarantee protects you two ways. First, if you find a lower price for the same tour or activity offered by the same operator (priced in the same currency) within 24 hours of booking, send us the details and we’ll refund the price difference. No gimmicks, no exceptions.
Second, we also protect you against arriving at a destination and finding the same tour or activity offered at a lower price from our operator. If you do happen to find a lower price direct from our operator, simply send us the details and we’ll refund the price difference. It’s that easy
 
The SER Travel Low Price Guarantee is available to travelers who have booked a cruise, escorted tour, or vacation package with www.sertravel.com. If you find a lower rate on another website within 24 hours of your booking, and your request is approved, we will match the rate, or if you have already paid in full, we will refund the difference.
To submit and request the Low Price Guarantee for your booking, you must call SER Travel at 1-786-780-1515 within 24 hours of your purchase and provide the following information:

  1. Booking confirmation number
  2. Name
  3. Telephone number with area code
  4. Cruise Line / Tour Operator name
  5. Price currently booked
  6. Complete Web address (URL) reflecting the lower rate you found online

TERMS & CONDITIONS
Claims are eligible only if they are for the same ship, sailing date, and cabin category as booked through www.sertravel.com, or the same vacation package, tour operator, dates, and destination.
Claims are eligible only if the lower rate is available for booking at the time you contact SER Travel.
Claims are eligible only if the lower rate is allowable within vendor guidelines. Any additional fees charged by the other online travel agency such as booking, service, shipping, or handling fees will adjust the final price.
The SER Travel Low Price Guarantee only applies to advertised rates and available to the general public. This does not include group, charter, incentive, meeting, convention, consolidator, interline rates, etc.
The SER Travel Low Price Guarantee only applies if you meet all requirements of the lower rate. For example: residency, regional, past-passenger, age-related requirements, etc.
The SER Travel Low Price Guarantee only applies to the cost of the cruise, including port charges. Additional items such as taxes, air or land add-ons, insurance, shipboard credits, transfers, pre- or post-cruise hotel stays, onboard amenities, gift cards / certificates, cash back, and / or dollars off are not eligible.
All requests are at the sole discretion of and subject to approval by SER Travel. SER Travel decisions are final. To maintain the integrity of this policy, SER Travel cannot accept screenshots or other purported evidence of a lower fare.
Approved requests will receive credit to their booking credit card within 7-10 business days of approval, or via check. Bookings made with cash or checks do not qualify for the Low  Price Guarantee.
Void where prohibited by law. SER Travel reserves the right to modify or discontinue the Low Price Guarantee at any time without prior notice or liability. Any cancellation of this program will be effective upon removal of references to the Low Price Guarantee and the Low Price Guarantee Terms and Conditions

LOW PRICE GUARANTEE
Our pricing is updated constantly to ensure you get the best price available online or at your destination
— 100% guaranteed! What’s more, SER Travel is committed to showing you the ‘honest price’ on our website
— which is why we never lead in with child prices (unlike some of our competitors) and why we always include local taxes in our pricing.
SER Travel Low Price Guarantee protects you two ways. First, if you find a lower price for the same tour or activity offered by the same operator (priced in the same currency) within 24 hours of booking, send us the details and we’ll refund the price difference. No gimmicks, no exceptions.
Second, we also protect you against arriving at a destination and finding the same tour or activity offered at a lower price from our operator. If you do happen to find a lower price direct from our operator, simply send us the details and we’ll refund the price difference. It’s that easy
 
The SER Travel Low Price Guarantee is available to travelers who have booked a cruise, escorted tour, or vacation package with www.sertravel.com. If you find a lower rate on another website within 24 hours of your booking, and your request is approved, we will match the rate, or if you have already paid in full, we will refund the difference.
To submit and request the Low Price Guarantee for your booking, you must call SER Travel at 1-786-780-1515 within 24 hours of your purchase and provide the following information:

  1. Booking confirmation number
  2. Name
  3. Telephone number with area code
  4. Cruise Line / Tour Operator name
  5. Price currently booked
  6. Complete Web address (URL) reflecting the lower rate you found online

TERMS & CONDITIONS
Claims are eligible only if they are for the same ship, sailing date, and cabin category as booked through www.sertravel.com, or the same vacation package, tour operator, dates, and destination.
Claims are eligible only if the lower rate is available for booking at the time you contact SER Travel.
Claims are eligible only if the lower rate is allowable within vendor guidelines. Any additional fees charged by the other online travel agency such as booking, service, shipping, or handling fees will adjust the final price.
The SER Travel Low Price Guarantee only applies to advertised rates and available to the general public. This does not include group, charter, incentive, meeting, convention, consolidator, interline rates, etc.
The SER Travel Low Price Guarantee only applies if you meet all requirements of the lower rate. For example: residency, regional, past-passenger, age-related requirements, etc.
The SER Travel Low Price Guarantee only applies to the cost of the cruise, including port charges. Additional items such as taxes, air or land add-ons, insurance, shipboard credits, transfers, pre- or post-cruise hotel stays, onboard amenities, gift cards / certificates, cash back, and / or dollars off are not eligible.
All requests are at the sole discretion of and subject to approval by SER Travel. SER Travel decisions are final. To maintain the integrity of this policy, SER Travel cannot accept screenshots or other purported evidence of a lower fare.
Approved requests will receive credit to their booking credit card within 7-10 business days of approval, or via check. Bookings made with cash or checks do not qualify for the Low  Price Guarantee.
Void where prohibited by law. SER Travel reserves the right to modify or discontinue the Low Price Guarantee at any time without prior notice or liability. Any cancellation of this program will be effective upon removal of references to the Low Price Guarantee and the Low Price Guarantee Terms and Conditions

PRICING TERMS
ONLINE PRICING
Sample prices are per person, based on double occupancy, and do not include taxes, fees, fuel surcharges, gratuities, resort fees, or airfare unless otherwise noted. Prices, fees, and other restrictions are subject to vendor policies. All offers, including but not limited to, bonus amenities, upgrades, prices, and group benefits are based on select dates, ships, resorts, room categories, and / or fare codes. All products and offers are subject to availability, capacity-controlled, and subject to change without notice. Cancelation penalties, blackout dates, and other restrictions may apply. Savings shown are based on vendors’ published brochure rates. Offers may not be combined with other offers. Offers are applicable on new bookings only. Canceled and / or rebooked vacations do not qualify. Additional restrictions may apply.
Travelers receiving special rates based on residency, age, military, union, etc., will be required to show an appropriate and / or government-issued form of identification (i.e. passport, birth certificate, driver’s license, etc.) upon check-in to validate the applicable discount. If a traveler does not provide proper identification they will either be denied at check-in or will be charged the current standard price.
Some carriers charge additional fees for checked bags, fuel surcharge, meals, etc. Please check the carriers’ websites for details. Air-inclusive resort pricing is based on select gateway departures. Prices from other gateways may vary. Please contact an SER Travel Specialist for more details.
We carefully monitor all of the information presented on our website; however, we are not responsible for any errors or omissions resulting in inventory, content, images, or pricing discrepancies. The information shown, including any pictures, is for informational purposes only

PRIVACY POLICY
We understand that making purchases online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the Personally Identifiable Information (“PII”) you provide us. SER Travel conduct business under various registered trade names including but not limited to SER Travel®, Hellosouthamerica.com®, Infinitytravel.net.  This SER Travel Privacy Policy (the “Privacy Policy”) describes the principles and practices that apply to the PII collected from the users of our services (“you”) via our website, telephone or email communications, contests, or other surveys and interactions.
This Privacy Policy applies to the website www.sertravel.com (“SER Travel Travel®”), and to any other SER Travel domestic or international–owned or managed websites that may be accessed through it.

  1. DEFINITIONS

“Disclose” means to release, transfer, disseminate, or otherwise communicate all or any part of any record orally, in writing, or by electronic or any other means to any person or entity.
“Member” means an individual who has registered with the website.
“Minor” means any individual under 18 years of age, or as defined under the laws of their jurisdiction or residence.
“Personally Identifiable Information” or “PII” means any recorded information about specific individual whose identity may be inferred from the information. This information includes, for example, name, email and mailing address, phone number, account and billing information, and other information provided by a visitor to our website or incidental to providing products and services to you.
“Website” means www.sertravel.com, as well as its child sites and web pages, and any domestic or international–owned or managed website of SER Travelthat may be accessed through it.

  1. CONSENT

By submitting PII to us or our website, and / or by visiting www.sertravel.com , you agree that we may collect, use and Disclose such PII in accordance with this Privacy Policy and as permitted or required by law.
If you do not agree with these terms, do not provide any PII to SER Travel. If you choose to refuse or withdraw your consent, we may not be able to provide you with services normally offered by SER Travel.
SER Travel does not sell or market products to Minors. Minors are not eligible to register with, use or purchase services via www.sertravel.com. We do not knowingly collect PII from any Minor, and will not deliberately use such information. If you are under 18, you may use www.www.sertravel.com only with the involvement of a parent or guardian.
If you provide PII regarding any third party, including parties traveling or vacationing with you, you must obtain consent prior to your disclosure of this information. By providing PII of any third party, you represent that you have all necessary authority and / or have obtained all necessary consents from such person to allow our collection of PII as set forth in this Privacy Policy.
III. WHAT PERSONALLY IDENTIFIABLE INFORMATION WE COLLECT
SER Travel only collects PII that you voluntarily provide to us, or that is incidental to your use of our services. The information we learn helps us personalize and continually improve your experience with SER Travel, and assists us in providing for your vacation needs. Here are the types of information we gather:

  • Information You Give Us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future vacations for you, improving our website and communicating with you. Such information may include service and purchase information, Membership and billing information, when you call or write to our Customer Service and other volunteered information.
  • Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your Web browser accesses the website. Such information may include login information, browsing history, preferences and other personalization information. Please see “Cookies and Other Tracking Mechanisms” below for additional information.
  • E–mail Communications: SER Travel may retain copies of our email correspondence, or if you have received and opened correspondence. We also compare our customer lists in an effort to avoid duplicative marketing.
  • Information from Other Sources: We might receive information about you from other sources and add it to our account information. Such information may include when you visit sites on which we advertise, information collected on sites that we host for third parties and other content served by or on behalf of SER Travel on other websites.
  • Incidental Information: SER Travel may collect information incidental to your visit of the website or purchase of products or services. Such information may include when you have visited the website or when you registered as a Member.
  1. HOW WE USE PERSONALLY IDENTIFIABLE INFORMATION

SER Travel uses your PII for the purposes of responding to and processing your requests for SER Travel products and services:

  • To record your travel preferences, to provide travel quotes, or make travel reservations on your behalf, to communicate with you or your travel provider about your travel plans;
  • To process and track your transactions and to send information via our systems and software regarding our and our business partners’ products and services and other information and materials that may be of interest to you;
  • To issue invoices, administer accounts, and collect and process product and services payments;
  • To provide tips or guidance on how to use our website, inform you of new features on our site or provide other information that may be of interest to users;
  • To personalize the service we provide to you, tailor your experience at our website to your interests and make more appropriate travel recommendations;
  • To send you e–mails, e–newsletters, personalized offers via direct messaging or other communications about our services, if you have subscribed to receive this information or you have not advised us that you do not wish to receive such communications;
  • To manage our website, diagnose technical problems, improve content and allocate the resources of our systems so that your experience with our website is as efficient as possible;
  • To process and track your transactions and to send you information about our products and services and those of business partners’ and other information and materials that may be of interest to you;
  • To develop, enhance, market, sell or provide SER Travel products or services, or those of companies with which we have a commercial relationship, but only if you have granted us permission to do so or we are otherwise able to do so under applicable law;
  • To effect a corporate transaction in connection with the sale, merger, spin–off or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business;
  • To audit compliance with our policies and contractual obligations;
  • As permitted by, and to comply with, any legal or regulatory requirements or provisions; or for any other purpose to which you consent.
  • SER Travel does, at times, request credit card information, Membership ID, or national identification numbers to help plan and book vacations. Any such information is kept and maintained in accordance with Section VI below.
  1. TO WHOM WE DISCLOSE PERSONALLY IDENTIFIABLE INFORMATION

Information about our customers is an important part of our business, and we are not in the business of selling it to others. SER Travel will only share your PII with our authorized service providers that perform services or functions on our behalf, as required by law, or as described below.

From time to time, we may Disclose PII as follows:

  • To those travel service providers with which you have or may make arrangements through via our website. For example, associated cruise lines, tour operators, vacation packages, wholesalers, travel agents and agencies, hotel or ground transport, attraction and travel insurance companies. We provide them only with the PII needed to assist you in choosing and completing your purchases, as well as the booking and reservation of travel related products and services.
  • To organizations that provide services for or on behalf of SER Travel. Examples include fulfilling orders, delivering packages and brochures, sending postal mail and e–mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. These parties have access to the PII needed to perform their functions.
  • SER Travel may collaborate with other companies via software and systems to offer additional products and services, and may share PII to marketers of products and services which you have authorized. This Policy does not cover the use of your PII by these other companies. We encourage you to read a company’s privacy policy before requesting any of its products or services.
  • To protect our website and our rights under our Terms and Conditions of Use; to protect ourselves against liability or prevent fraudulent activity; or where it is necessary to permit us to pursue available remedies or limit any damages that we may sustain.
  • To effect a corporate transaction, in connection with the sale, merger, spin–off or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business.
  • Where the information is public.
  • To our insurers and to regulatory agencies.
  1. HOW WE RETAIN PERSONALLY IDENTIFIABLE INFORMATION

We will retain your PII in our databases in accordance with our records management policy and applicable laws. While this information may be periodically purged, the retention period may extend beyond the end of your relationship with us. We may also need to retain certain information to prevent fraudulent activity; to protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it.

Your PII will be stored in secured locations and on servers controlled by SER Travel Travel, located either at our offices or at the offices of service providers.

VII. HOW YOU CAN CONTROL THE USE OF YOUR INFORMATION
You can always choose not to provide PII. Guest browsing is available on the www.sertravel.com website, even though PII might be needed to make a purchase or to take advantage of certain SER Travel services.
SER Travel provides you with choice and control over the collection and use of your PII. You can also disable or delete certain cookies or tracking technologies as indicated in Section VIII “Cookies and Other Tracking Mechanisms”, below.
SER Travel provides you with the opportunity to specifically choose the promotional marketing communications you wish to receive from SER Travel. Members can opt out of e–newsletters and other communications we offer by emailing info@sertravel.com and putting “Unsubscribe” in the Subject line. You may further adjust your marketing preferences by providing your full name, street address and e–mail address, and specify that you don’t want to continue receiving postal mail, email, or both. If you choose not to receive any of the promotional marketing services that SER Travel provides, then SER Trave lwill not send them to you.

VIII. COOKIES AND OTHER TRACKING MECHANISMS
We use cookies and other tracking mechanisms to track information about your use of our website and our services on our website. We may combine this information with other personal information we collect from you.
Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record–keeping purposes. Some cookies allow us to make it easier for you to navigate our website, while others are used to enable a faster log–in process or to allow us to track your activities at our website. There are two types of cookies: session and persistent cookies.

  • Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the website. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.
  • Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity.

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our website who disable cookies will be able to browse certain areas of the website, but some features may not function.
Local Storage Objects. We may use Flash Local Storage Objects (“Flash LSOs”) to store your website preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions. To see the Flash LSOs currently on your computer, choose “Website Storage Settings Panel” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our website to, among other things, track the activities of website visitors, help us manage content, and compile statistics about website usage. We and our third party service providers also use clear GIFs in HTML e–mails to our customers, to help us track e–mail response rates, identify when our e–mails are viewed, and track whether our e–mails are forwarded.

  1. ONLINE TRACKING AND BEHAVIORAL ADVERTISING

We may use third parties such as network advertisers to display advertisements on our websites and to assist us in determining relevant advertising and placement on third party websites. Network advertisers are third parties that display advertisements based on your visits to our website as well as other websites. This enables us and these third parties to target advertisements by displaying ads for products and services in which you might be interested. Third party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third party cookies and other technologies are governed by each third party’s specific privacy policy, not this one. We may provide these third––party advertisers with information about your usage of our website and our services, as well as aggregate or non–personally identifiable information about visitors to our website and users of our services.
We also use services like Google Analytics and Google Customer Match to allow us to use information collected from your use of our site and other websites to customize the pages and advertisements that we present to you. The use of these services could also be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. These services collect data about your use of our site and other websites through Google advertising cookies. In connection with our use of the Google Customer Match service, we may share your email with the Google Customer Match service. Any data collected or shared through the use of this service will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page. Google Ad Preferences page. Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.
If you wish to prevent your data from being used by Google Analytics, you may use the opt–out browser add on available here.
We do not honor browser requests not to be tracked.
You may, however, opt–out of the collection of web viewing data over time and across unaffiliated website by Google and many third–party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information regarding this practice by NAI members and DAA members, and your choices regarding having this information used by these companies, including how to opt–out of third–party ad networks operated by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp (NAI) and www.aboutads.info/choices (DAA).
Opting out of one or more NAI member or DAA member networks (many of which will be the same) only means that those members no longer will deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our website or other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing. Also, if your browsers are configured to reject cookies when you visit this opt–out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt–out may no longer be effective. Additional information is available on NAI’s and DAA’s websites accessible by the above links.

  1. THIRD PARTY ANALYTICS

We use automated devices and applications, such as Google Analytics, to evaluate use of our website. We use these tools to help us improve our website, services, performances, and user experiences. These third party services may use cookies and other tracking technologies to perform their services.

  1. HOW WE PROTECT YOUR INFORMATION

To protect the confidentiality of your PII, SER Travel employs physical, administrative, and technical safeguards to help protect the confidentiality and integrity of the information and to reduce the risk of loss, misuse, unauthorized access disclosure or modification of PII.

XII. CHANGES TO THE PRIVACY POLICY
By providing you with this Privacy Statement, SER Travel is pledging our continued commitment to protecting the information you provide us. SER Travel regularly examines our information privacy practices to determine whether we are adhering to the disclosures about the collection, use, sharing, and protection of your PII made in this privacy statement.
We may change or supplement this Privacy Policy from time to time. We may also undergo a change of ownership. Privacy Policy changes will apply to the information collected from the date we post the revised Privacy Policy to the website, as well as to existing information held by us.
If we decide to change this policy in a material way, we will obtain the necessary consents required under applicable privacy laws if we seek to collect, use or disclose PII for purposes materially different than those to which consent has been obtained, unless otherwise required or permitted by law. If any proposed change is unacceptable to you, you may request that we remove your PII from our records, as described above.

XIII. DISPUTES
SER Travel shares your concerns over privacy disputes. Your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including any limitations on damages, resolution of disputes, and application of the law of the state of Florida. If you have questions or concerns regarding SER Travel privacy practices, you should first contact the Chief Privacy Officer. SER Travel will investigate and attempt to resolve complaints regarding violations of its published Privacy Policy directly with the complainant. In the event that the complaint cannot be resolved internally, the complainant shall submit the matter to binding arbitration before the American Arbitration Association in Miami, Florida.

XIV. CONTACT INFORMATION
If you have any questions or concerns about (a) access to PII, (b) the collection, use, management or disclosure of PII, (c) this policy or our information handling practices, (d) with whom your PII is shared, or if you need further assistance with respect to our Privacy Policy, you may contact our Chief Privacy Officer via our Customer Care department as indicated below. We will attempt to respond to your questions or concerns promptly after we receive them. e-mail: info@sertravel.com.

  1. YOUR CALIFORNIA PRIVACY RIGHTS

Under California Law, California residents have the right to request in writing from a business, (a) a list of the categories of personal information, such as name, address, e–mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including Independent Affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes, and (b) the names and addresses of all such third parties. To request the above information, please contact us by contacting our Chief Privacy Officer via our Customer Care department via e–mail: info@sertravel.com
We will respond to such written requests within 30 days following receipt at the e–mail or mailing address stated above. If we receive your request at a different e–mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.